Bidder Reviews for Bonhams (226)

I like dealing with Bonhams

GREAT WINE FOR A GOOD TIME!

Having no invoice 1 week after the purchase, I have had to claim for it. 1 week after I have payed and sent my Identity document, I have been claimed the payment again, then my identity document again. I sent the ID again, and they asked it a 3rd time 2 weeks later. As the invoice was in £ and my payment in ��, there was a shortfall. It was only after I have asked (no feedback 1 month after the purchase) that they informed me that there was this shortfall. After I payed it, they asked for it again 1 week later. It seems that the employees do not communicate with each other on customers files.

This is a very nice painting from a significant D. C. artist. I am pleased with it.

I participate in several live auctions a month on Live Auctioneers. A while back I saw some items on the Bonhams site, and decided to bid. I called Bonhams about shipping and was assured that the lots I was interested in could be shipped in house. I won one item for $200 and was told by Bonhams it would be $117.00 to ship the item from New York to Ohio. Keep in mind the item weighs less than 2 pounds packed. I called them and mentioned I work for an auction house and am well aware of shipping costs. I was told they would look into it and see about getting a better rate. Today I was contacted again about paying my invoice. Dereck said that shipping was a completely different matter and the invoice had to be paid. I reiterated my previous conversations stating that I would pay with a fair shipping rate. He then said he would cancel the transaction and ban me from Bonhams. Thats fine, because I hadn't planned on dealing with their company going forward. I've bought 100's of lots on Live auctioneers, and this is my first open invoice. In addition, it is the first negative review I have given. I wish I would have looked at their feedback before I bid.

shipper was high in price, but packaged well

Bonhams posted only 1 photo. That makes online buying more of a gamble and does not serve their seller for long distance buyers. My huge problem was payment. The process was impossible online. The number of emails and people involved to merely pay was enough that I will never buy there again. The amount of premium should ensure working online payment procedure. Not worth the aggravation to buy here ever again, I don't care what it is.

Due to health issues I was having d to contact after the auction and they closed for a week during the holidays. They called me after new years and were very understanding of my lack of communication. They were so helpful and let me take care of everything in the single phone call. They have my highest recommendation!

Figurines as described!!!! A + + + +

Beware!

This was a great experience … quick and easy!

Top notch auction company. Great from beginning to end. Very helpful with aiding in getting a third party shipping company. I recommend Bohnham’s Skinner FIVE STARS

Compared to other “big” auction houses — Heritage, Stacks, Great Collections, really subpar. Brutal buyer’s fees, slow shipping, tedious ID process. I won’t buy from them again.

Great item.

Great Customer Service and Communication. Friendly/Professional Staff. Thank You

High class operation. Payment system more complicated than others on live.

Very pleased with my interactions with Bonham. Frictionless process every step of the way.

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Fast shipping

Bonhams refused to honor my winning bid on two items because they claimed I had an unpaid invoice with a * different * auction house from 7 years ago. I confirmed that I have since purchased items from Bonhams and that Bonhams had specifically approved me to bid in the auction they then refused to honor. I will now have to file suit against them. I would warn others from doing business with these people. I purchase over $100, 000 worth of items a year via auction and have never had an experience this unprofessional.

Super experience, great item 🦋 ❤ ️ 🦋

When buying furniture or larger items from online antique vendors like Charish or 1st Dibbs, the entire process, especially the payment and shipping process is very streamline and customer friendly. With Bonhams my experience was a challenge, even for what should be the simplest part... paying them. Between multiple lengthy emails with separated payment processes from notices and invoices to the biggest challenge, trying to coordinate shipping with their preferred and fairly expensive partner on this particular auction DTD, this has been a surprising amount of work to get two items delivered. Better coordination between LiveAuctioneers and Bonhams for the payment and delivery process would make for a much better customer satisfaction and repeat customers.

Very expensive in-house shipping, Was waiting for a shipping quote for about 10 days Product as described.

Accurate description and great service and responsiveness

Great auction house, easy transactions, expert shipping with Global Pack & Ship

Great auctions, trustworthy descriptions, A + A + A +

It's a pleasure to buy from Bonhams, the items are well described, the communication is good and responses are quick. The shipping was a bit expensive, but it was very fast and the item was perfectly packaged.

no issues