Bidder Reviews for Riverside Galleries (162)

From the moment I won, Curtis reached out and kept me updated on the status of my order, which wasn't very long! Received my item within two business day. Beautiful quality ring, safe and secure packaging. Thank you so much, will be back!

Bid with confidence. Item as described fabulous communication quick postage and secure delivery

The lot was in my hands 3 days after the auction closed very well packaged and the lot was nicely presented with all the relevant documents. Highly recommended

Beautiful jewelry.. even prettier in person. Quick shipping too. Love Riverside!

5 star auction house

I was, quite naturally, a bit nervous about purchasing a high-value online from an auction house I'd never used before, but the man in charge was extremely helpful, professional and reliable, so I'll have no hesitation using them again in future.

Ring was exactly as described, great pictures, great process.

Great experience. Bought a ring and they sized it for me. Perfect customer service! Ring is amazing!

I highly recommend this auction house! Very friendly and competent communications and advices! They always had an open ear for me! The item is superb and of excellent quality. It’s always a great pleasure to make business with you! Thank you for the great experience! Gladly and hopeful soon again!

Incredible experience! Incredible item! Just perfect! If only everybody worked like this! Highly recommended!

Items are even more beautiful than the pictures

Very quick communication and super quick shipping thank you.

It is a pleasure to do business with someone who is honest. When Curtis tells you something you can bank it. Great people and great jewelry!

These guys are great, quality is excellent and service second to none!

I had a second appraisal completed which came back less than half of the appraisal I got from Riverside. My appraisal came back at $6, 000.00 Riverside appraisal was $12, 285.00

Just great! I paid the item, three days later it was already here in Switzerland!!! Incredible! Very nice contact they helped me a lot, for it was the fist time on liveauctionees! Highly recommended! Hope doing business with you again soon! Thank you so much for this exceptional experience!

thanks to Curtis for quick responses to my queries. i was immdiately confident with the purchase.

The ring came quickly and was as pictured. Im happy with my purchase.

A quick and easy transaction

Thank you for such a beautiful piece

The experience was great, Curtis is very responsive. Would highly recommend and purchase again.

A + + +

The pictures and the description accurately described what I received

I purchased three rings, however, two of them are very small in size. Had I known ahead of time, I would not have made the purchase. Since I was bidding in the live auction, I did not know how to find out the size (was going by the usual size for a woman's ring you see in the stores which turns out is not the size of the rings I received). Also, it is still questionable, at least to me, that I was the winning bidder on two of the items since my bid didn't show up until after the bidding was over and suddenly it appeared. I purchased the items anyway because the auction house left me no real alternative to correcting what I believed to be their error. I received certificates for all the items although one is several years old. I'm guessing that since these rings were all supposed to be new this has been sitting on a shelf somewhere for 3 years. Definitely an eye opening experience. Not sure I will participate again. My understanding was the items had to be paid for within 3 days of the auction. I received daily emails, sometimes multiple times a day, and a call asking me why I hadn't paid yet. I wouldn't call that a good experience either.

Speedy delivery, excellent packaging from Auction House-THANK YOU!

I was hesitant to make an online purchase because of all the bad reviews, especially with DTLA Auctioneers. But Curtis at Riverside Galleries worked with me on the payment timing and shipped it proptly. The ring wasn't sized right but I got a return shipping label right away to return it. Unfortunately the ring was lost/stolen in transit, but Curtis quickly crafted an exact replacement and shipped it to me without waiting to find out if the insurance coverage would pay for the lost item. I HIGHLY recommend Riverside Galleries!

They went out of their way to help me with my shipping needs, much appreciated!

Riverside will do everything possible to make and keep you a satisfied customer. They took care of an issue quickly and called to make sure my needs were met. Extremely good people.

I bought a necklace by mistake, meaning to buy a different one. I called them just to say I messed up and can I sell the first one and buy the right one. I was sure I was going to lose money. The owner was extremely gracious and said... no worries we will just cancel the first one. I was surprised and very grateful. A class act.

I should remind my self when looking at jewelry online that pictures can be deceiving as it was in this case. I like what I bought, but i imagined it larger.

Buying from Australia is always a bit of a headache but this experience was painless and easy. Curtis is amazing and gets back to you with up dates and keeps you in the loop. Can’t recommend this site higher, pleasure to do business with and have another 2 on the way

Very satisfied with the completion of my purchase as usual

Easy process, courteous service.