Bidder Reviews for Jackson's International Auctioneers (298)
4.3 out of 5.0 Stars
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michaelClarkesville, GA
May 16, 2023
Shipping Cost
I have bought from them for over 20 years many times live in the gallery The last few years the shipping has become a total ripoff especially when you consider they already have a high BP. So this was my last purchase for a awhile maybe 5 years or so i will give them another shot-but if you are going to have high BP, not give an outside option for shipping and ripoff the captive audience you shouldnt expect to keep your customers even if they have been with you 20 years. BTW i understand shipping costs i ship 10 packages per day.
Randy G.Las Vegas, NV
May 08, 2023
Pleased with this auction company
I emailed them with the crazy shipping cost they gave me and they emailed me back very fast, Then they reduced their shipping cost to a very fair cost to me.
ElliottSacramento, CA
Mar 21, 2023
Bait and switch on the shipping. Unresponsive and evasive
I won the item and paid immediately. The shipping charge was $850.00. No problem. No word from them for a month. I called in and the shipping person John used a lot of words but said nothing. He was "looking into" shipping (after a month?) and he would call me back the following Wednesday. He didn't. I specifically asked if he had undercharged on the shipping when I CALLED HIM AGAIN, and he denied that. "He was still researching" 6 weeks in. I suggested he look into a shipper which he did and let me know they could finally send it but the shipping would be substantially more. SERIOUSLY?? If I send an invoice to a customer and they pay it that is a contract I must honor. Apparently not with Jacksons. They actually sent a letter thanking me for my "Understanding" that the deal was canceled, and I was not getting my item. My only understanding was that there was no point making a fuss because there was really nothing I could do. I think they are dishonest and apparently many others feel the same. check the ratings before you bid..... Avoid them.
SusanPhoenix, AZ
Jan 11, 2023
Great Item-Shipping Disaster
Love the print put shipping was a complete disaster. It is obvious whoever packed the piece cannot tell the difference between plexiglass and real glass as the masking taped the surface as though it was glass. The tape left adhesive on the plexi and the frame which was a nightmare to clean and scratched the plexi in the process. All this on top of an outrageous $700.00 shipping charge. I have bought from Jackson's before but now I'm hesitant.
SusanPhoenix, AZ
Jan 11, 2023
Pay attention to the description and question their expertise.
The beaded child's vest was listed as sinew sewn which would have made the auction house's dating correct. However, the vest is thread sewn making it a later piece. Just glad I didn't pay too much for it.
TodWashington, DC
Jan 09, 2023
Jan 08, 2023
LeahSalisbury, NC
Jan 08, 2023
Gorgeous Vase
Gorgeous vase. Packaged exceptionally well, professional in all aspects. Great experience. Thank you!
ThierryWarren, RI
Jan 04, 2023
Very professional and good communication
It's a pleasure to buy from Jackson's International Auctioneers
RobertConroe, TX
Jan 04, 2023
DenysInvercargill, NZ
Dec 21, 2022
ValerieWest Bend, WI
Dec 20, 2022
Another positive experience
Again, this was a fun, interesting and very professional experience with one of the best auction houses that I've ever worked with. Thanks guys!
PASCALSaint-denis, FR
Dec 02, 2022
HarrySherman Oaks, CA
Nov 25, 2022
********** Outstanding Auction House **********
I am a first time customer of Jackson's International Auctioneers. I am very pleased with their description of the item I purchased, handling of payment, and importantly the outstanding packing and reasonable cost of their in-house shipping. I am now primarily bidding only with firms that offer in-house shipping as Jackson's does. Too much time has been wasted in some instances locating an external shipper of those recommended and surprising cost to ship in some instances post-sale. I do not mind waiting to receive an item that is well packed and securely shipped as my purchase from Jackson's was. I also found Jackson's to be responsive to my pre-sale questions regarding several auction lots I was considering. Truly from start to finish this purchase was one of my best experiences on Live Auctioneers. Thank you Jackson's for your quality service.
MarkMason City, IA
Nov 15, 2022
Great people, very helpful, couldnt ask for more, love their auctions!
Some of the most helpful auction people you will ever encounter!!
PeterHouston, TX
Sep 10, 2022
KarlKöln, DE
Sep 01, 2022
SherylCornersville, TN
Aug 09, 2022
GregoryWorcester, MA
Aug 09, 2022
Items as Described Shipped Safely
The 3 three French cameo vases were exactly as described. The auction house’s shipping was priced fairly and the vases were packed very well. I was very pleased with the entire transaction.
JamesJacksonville, FL
Aug 08, 2022
GloriaBloomingdale, NJ
Aug 04, 2022
excellent, fast turnaround
received the painting in a short amount of time for a reasonable shipping fee
MarkColumbia, KY
Aug 01, 2022
RobertDixon, IL
Jun 02, 2022
FrederickMiddleboro, MA
May 23, 2022
Quality, Honesty, communication,
I was a first-time buyer at Jacksons Auction The professionalism was above and beyond. I received the 2-Rare Lamps I wanted, and the shipping was unbelievable each Item was carefully packed in separate boxes and doubled boxed at that for the security and safety of these 2 beautiful lamps. The shipping took a little longer than expected but to Jacksons credit was well worth knowing these items would arrive w/no problems. every time I called the folks were pleasant and answered every question w/a great deal of respect. I just cannot say enough about Jackson's Auction I would highly recommend them to anyone who wants quality and items you just cannot find anywhere and there shipping cost was so reasonable I really do not know how they do it. You are not mistreated or taken advantage when it comes to the cost, they treat their customers very well I have shipped a lot of items and I can assure you they are not making any money on what they charge to ship. So, you can trust and buy w/confidence you will not be disappointed I certainly wasn't. Thank you to the shipping dept, thank you to all those who handled my calls with such class and thank you Jackson Auction for making this a very pleasant experience, Will definitely be back again Frederick L.
LindaLongwood, FL
May 21, 2022
MichaelConcord, NC
May 19, 2022
Accuracy of descriptions
Being vague in descriptions is not an honorable way to list items especially to the on-line bidders. We can only make judgements by what we see and in this case, it was not what we could see. Half the items were reproductions of originals.
VladimirTampa, FL
May 16, 2022
CarolynSparta, TN
May 12, 2022
Pleasant and helpful staff
My purchase necessitated several phone calls with the office and shipping staff. They were very courteous and helpful. My only concern was very expensive packaging and shipping. I purchase this type of item fairly frequently and shipping cost and insurance should run $35 to $50. My shipping cost here was $100.
DennisFairfield, CA
May 11, 2022
paulWhittier, CA
May 11, 2022
WilliamDes Moines, IA
May 11, 2022
BrianReno, NV
May 11, 2022
RobertPrairie Grove, IL
May 11, 2022
DawnMinneapolis, MN
May 11, 2022
Michael DCedar Rapids, IA
May 10, 2022
NataliyaStaten Island, NY
Apr 23, 2022
CarlAustin, TX
Mar 19, 2022
EmilioBrooklyn, NY
Jan 13, 2022
YuryBrooklyn, NY
Jan 06, 2022
Extremely expensive shipping!!!
Extremely expensive shipping and you do not have another option. Very tricky!
SheldonFonthill, CA
Jan 05, 2022
Great People
We had some shipping problems on our end and they were handled perfectly by Jackons
RobertKanata, CA
Jan 05, 2022
Great auction house! Very responsive to any questions. The item was very well packed.
Jackson's International Auctioneers is a great auction house! Very responsive to any questions. The item was very well packed.
JohnBend, OR
Jan 05, 2022
AdamCalifon, NJ
Jan 05, 2022
JimCharlotte, NC
Jan 04, 2022
HaiHellertown, PA
Dec 31, 2021
StuartBay City, MI
Dec 24, 2021
Excellent customer service; shipping/insurance fees high but worth it
I requested a condition report prior to purchase, which I received (it was accurate). I also called the auctioneer with questions post-purchase, and they were very responsive and helpful. I paid my invoice as soon as I could and received my item 3 days later (they ship in order of payment, so paying the 3 % credit-card fee was worth it to me instead of sending a check). My item was very fragile, but it arrived safely due to the professional, in-house shipping (very well packed). Having to hire an outside firm to pick up and ship the item would have been much riskier due to how fragile it was. The shipping/insurance amount had been added to my invoice when they sent it, which was convenient. Be sure to account in your bidding for the fees required for the in-house shipping ($90 for me) and insurance ($100 for me), plus credit card surcharge (3 %). The hammer price of my item was $1, 600; after all fees, including the 30 % BP, the total was $2, 338 (46 % above hammer). Even though these fees are high, I am very pleased with the item and feel it was worth it. A broken/lost (and uninsured) item would have been worthless. I would buy from this auctioneer in the future, keeping these extra fees in mind (as I would for any auction).
DavidRochester, NY
Nov 20, 2021
DarkoLongwood, FL
Nov 17, 2021
MarkElberfeld, IN
Nov 11, 2021
JohnLakewood, CO
Oct 25, 2021
Excellent Service
Took a while to get delivered but it was well worth the wait. Excellent packaging insured that my clocks arrived in mint condition. Very pleased with my wins! Will definitely be back!!
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